I found a very excellent site the other day while trying to find a cure for my boredom. Unrulyweds.com Now, not only is it funny, it is also full of known facts. And they display these facts in cartoon form, I share:

Oh yes. This is a very accurate depiction of how I have progressed in my job. I started off all bright-eyes and bushy-tailed, now I’m like a bitter war torn customer service veteran.

I haven’t really gone into too much detail about what my job consists of, so here’s the cliff notes. I work in a call center for a medium sized cable company. Customers call into my phone if they have a problem connecting to their cable internet or other internet related problems, or if their voip phone isn’t working. The company itself isn’t bad, especially for this business. We get some nice perks for working here and the pay is great. However, upon working here longer, I realized that they almost need to give us the perks and the pay or no one would last more than a year.

Now, we support internet. This includes mail clients like outlook and minor browser issues. People will call into our center for things that have no relation whatsoever to the service we provide for them. for example, printers. I get a couple people a day who expect help if their printer isn’t working. Or the computer has a virus, etc. Not my job. Being the first person a customer talks to about an issue also is like you’re the first line of troops going into battle. The customers are mad and take it out on you if the service isn’t working as expected. You need a lot of patience and you basically have to put all emotions aside and act like a robot. My company doesn’t use scripts to troubleshoot, but after doing this for two years I feel like I have an internal script sometimes.

Customer service is truly a very thankless job. I do think that the company I work for is actually very excellent in responding to customer needs as a whole. If your service is completely not working, we can even arrange to usually get someone out to fix it the same day you call in, if not usually the very next day, any day of the week. Our support is also free, as our service calls are. But boy, some people. Some people must expect that they have their own personal field tech assigned to them any hour of the day and we are awful people to keep them waiting more than half an hour. It’s silly.

Seriously, I could go on for hours and hours all the trials and tribulations of customer service, but I’ll probably save that for some other time. Right now I’m just feeling a little burnt out and ready for a change. I’m just not sure just what that change is. I’m also usually an avid Consumerist reader, but I just can’t stand how everyone things customer service reps are lowlifes. It’s a job, that’s about it.

You heard me, I got stood up by the freaking gas company! I was renting a house near my college campus this past year, and I was the lucky one to get the gas utility in my name. Now granted, I moved out of there and in with my living-in-sin partner back in January, so really I’ve been paying them for something I haven’t used in months. Well, school is out and my roommates are officially moved out, so I made the call to have the gas turned off. Now generally they just let themselves into the basement of the house to read the meter and whatever else they do, but I guess for a “final” reading they need someone there. Okay, whatever. So The only two slots they have available are 7:30AM-12:30PM and 12:30PM-4:30PM. Well I work my first job generally around 10-10:30am and my office job I constantly rant about at 4. Luckily for me my boss at the cool job is equally cool and let me slide this morning.

So when the clock hits 6:30 this morning I literally roll out of bed and onto the floor. Ouch. I get dressed in the dark and drive 20 minutes to the college town. I sit in my car outside the house (because it’s empty anyway, at least I have radio in the car) and I sit..and I sit..until 11:30 and still no word. I call the gas company and got a really nice rep on the phone who informed me that my slot has been pushed back to the 12-4 slot due to an emergency. Okay. You can’t really argue with a gas emergency, but it would have been nice if they called. By this time Justin had arrived, the rep told me that the guy would call 15 min before he got there to give me a heads up so we run around town doing some errands. Well 3 comes around and he has to be at work at 3:30, and myself at 4. So we start heading back home and by the time 4 hits…still no call. Actually it’s currently 7:32 and still no call! Honestly. I’m a little miffed now. I understand you get backed up, whatever, but at least give a courtasy call! Maybe a call to reschedule? I’m wondering if this is some scheme to get as much money out of me as possible as I’m canceling…which really doesn’t make sense because the people moving in after us are starting service as soon as I’m out of the picture.

I cannot believe I got stood up by the freaking gas company.